Utilization Of JMO Application To Improve The Quality Of JHT Program Services At BPJS Employment
Keywords:
BPJS Ketenagakerjaan, Quality, Service, LonglifeAbstract
This study aims to evaluate the utilization of the Jamsostek Mobile (JMO) application in improving the quality of the Old Age Security (JHT) program services at BPJS Ketenagakerjaan (Indonesian Workers Social Security Agency). The background of this research stems from the growing need for efficient digital services, particularly since the COVID-19 pandemic restricted public mobility. In response, BPJS Ketenagakerjaan launched the JMO application to facilitate participants in accessing information and submitting JHT claims online. This research employs a library research method with a qualitative descriptive approach. Data were obtained from various credible secondary sources such as scientific journals, books, government regulations, and official reports.The findings indicate that the JMO application has provided easier service access for participants, especially in checking balances and submitting JHT claims. The app's features enable users to access services anytime and anywhere without having to visit a branch office physically. However, the application’s effectiveness is still hindered by several factors, including biometric verification failures, technical system issues, and limited internet access in certain regions. User satisfaction tends to be positive regarding information content, application interface, and timeliness, but remains low in terms of accuracy and ease of use. Furthermore, application updates have not shown significant innovation, and long-term development lacks a clear strategic direction. Based on these findings, it can be concluded that the JMO application holds great potential to strengthen BPJS Ketenagakerjaan’s digital service delivery. Nonetheless, it still requires systemic improvements and continuous innovation to effectively meet user needs and maintain sustainability and competitiveness in the digital transformation era.
References
Ade deva wiranda, & Iqbal Fahlevi. (2022). Efektivitas Aplikasi Jamsostek Mobile (Jmo) DalamProses Pencairan Jaminan Hari Tua (Jht) KepadaPeserta Bpjs Ketenagakerjaan CabangMeulaboh. PREPOTIF Jurnal Kesehatan Masyarakat, 6.
Ali, A. J. A. K. N., & Riady, Y. (2025). Edutainment in Ruang Guru Clash of Champion: A Semiotic Perspective. Journal Corner of Education, Linguistics, and Literature, 4(4), 410-421.
Arisanty, M., Riady, Y., Kharis, S. A. A., Sukatmi, S., Zubir, E., & Ajmal, M. (2024). Creative Digital Literacy in Reducing War Flaming on Social Media. Communicatus: Jurnal Ilmu komunikasi, 8(2), 1-20.
Arisanty, M., Riady, Y., Robiansyah, A., Permatasari, S. M., & Pangesti, N. R. (2023). Digital Flaming Phenomenon: Flamer Reasons Behind “Freedom of Expression” on Social Media. KOMUNIKA, 6(2).
Arisanty, M., Riady, Y., Kharis, S. A. A., Permatasari, S. M., & Sukatmi, S. (2025). CERDAS DAN AMAN BERMEDIA DIGITAL: PENINGKATAN KESADARAN KEAMANAN SIBER DI ERA HOAKS DAN PHISHING. Jurnal Pengabdian Kepada Masyarakat Patikala, 4(4), 1407-1418.
Arshad, M., Ajmal, M., & Riady, Y. (2025). Analyzing the Effects of the Covid-19 Pandemic on University Students' Academic Performance Administration: A Post-Pandemic Assessment. JENTIK: Jurnal Pendidikan Teknologi Informasi dan Komunikasi, 4(1), 21-30.
Assyakurrohim, D., Ikhram, D., Sirodj, R. A., & Afgani, M. W. (2022). Metode studi kasus dalam penelitian kualitatif. Jurnal Pendidikan Sains Dan Komputer, 3(01), 1–9.
Ausat, A. M. A., Azzaakiyyah, H. K., Permana, R. M., Riady, Y., & Suherlan, S.(2023). The Role of ChatGPT in Enabling MSMEs to Compete in the Digital Age. Innovative: Journal of Social Science Research, 3(2), 622–631. https://doi.org/10.31004/innovative.v3i2.346
Ausat, A., Massang, B., Efendi, M., Nofirman, N., & Riady, Y. (2023). Can Chat GPT Replace the Role of the Teacher in the Classroom: A Fundamental Analysis. Journal on Education, 5(4), 16100-16106. https://doi.org/10.31004/joe.v5i4.2745
BPJS Ketenagakerjaan. (2023). Pertumbuhan Berkelanjutan Pengayaan Pengalaman. JUrnal BPJS Ketenagakerjaan
Habibi, A., Riady, Y., Alqahtani, T.M.(2023) Drivers affecting Indonesian pre-service teachers’ intention to use m-learning: Structural equation modeling at three universities E-Learning and Digital Media., 2023, 20(6), pp. 519–538
Habibi, A., Riady, Y., Samed Al-Adwan, A., Awni Albelbisi, N.(2023) Beliefs and Knowledge for Pre-Service Teachers’ Technology Integration during Teaching Practice: An Extended Theory of Planned Behavior Computers in the Schools., 2023, 40(2), pp. 107–132
Habibi, A., Riady, Y., Alqahtani, T.M.(2022) Online Project-Based Learning for ESP: Determinants of Learning Outcomes during Covid-19 Studies in English Language and Education, 2022, 9(3), pp. 985–1001
Harahap, M. A. K., Almaududi Ausat, A. M., Rachman, A., Riady, Y., & Azzaakiyyah, H. K. (2023). Overview of ChatGPT Technology and its Potential in Improving Tourism Information Services. Jurnal Minfo Polgan, 12(1), 424-431.
Handayani, A. (2023). Perlindungan Hukum atas Tindakan Pencurian Data Pribadi pada Layanan Fintech Lending Terhadap Ancaman Cyber Security di Indonesia. Jurist-Diction, 6(4).
Hakiki, S. A. S., & Samsudin, A. (2024). Pemanfaatan Aplikasi JMO untuk Meningkatkan Kualitas Pelayanan Program JHT di BPJS Ketenagakerjaan Karimunjawa Cabang Surabaya. Economics And Business Management Journal (EBMJ), 3(02), 174–181.
Nur Rohmi Aida, R. S. (2023). BPJS Ketenagakerjaan: Manfaat, Jenis Jaminan, dan Besaran Iurannya. Kompas.com. https://www.kompas.com/tren/read/2023/04/18/093000965/bpjs-ketenagakerjaan--%0Amanfaat-jenis-jaminan-dan-besaran-iurannya
Pradiya, N. P., Rudiana, R., & Nuryanto, Y. (2024). Efektivitas Penggunaan Aplikasi Jamsostek Mobile (Jmo) Dalam Meningkatkan Pelayanan Bagi Peserta Jaminan Sosial Tenaga Kerja Di Kabupaten Bandung Tahun 2023. Jdp (Jurnal Dinamika Pemerintahan), 7(2), 290–303. https://doi.org/10.36341/jdp.v7i2.4999
Putri, Z. D. K. (2024). Analisis Tingkat Kepuasan Pengguna Digital Finance Melalui Aplikasi Jamsostek Mobile (JMO) dalam Proses Klaim Jaminan Hari Tua (JHT) Pada Peserta BPJS Ketenagakerjaan Kantor Cabang Yogyakarta. Universitas Islam Indonesia.
Putri, M. A., Nur, T., & Meigawati, D. (2023). Implementasi Layanan Jamsostek Mobile dalam Pengajuan Klaim Jaminan Hari Tua BPJS Ketenagakerjaan Cabang Sukabumi. Jurnal Ilmiah Ilmu Pemerintahan, 9(3), 411–430.
Riady, Y. (2014) Assisted learning through facebook: A case study of universitas terbuka's students group communities in Jakarta, Taiwan and Hong Kong Turkish Online Journal of Distance Education., 2014, 15(2), pp. 227–238
Riady, Y. (2013). Litersi Informasi sejak dini: pengetahuan baru bagi anak Usia dini. Visi: Jurnal Ilmiah Pendidik dan Tenaga Kependidikan Pendidikan Non-Formal. 8(2).159-165. DOI: https://doi.org/10.21009/JIV.0802.10
Riady, Y. (2009). Perilaku Perilaku Pencarian Informasi Mahasiswa Pascasarjana Program Doktor Bidang Pendidikan Bahasa Yang Menyusun Disertasi: Studi Kasus Di Universitas Negeri Jakarta. Tesis. Program Magister Ilmu Perpustakaan dan Informasi, Fakultas Ilmu Pengetahuan Budaya, Universitas Indonesia, Indonesia.
Riady, Y., Arisanty, M., Kuswanti, E., Sukatmi, S., Karim, M. F., & Ajmal, M. (2025). The Role of Open and Distance Education in Digital Ecosystem Transformation: A Qualitative Study on Enhancing Educational Accessibility. IJOEM Indonesian Journal of E-learning and Multimedia, 4(2), 81-89.
Riady, Y., Alqahtany, T.M., Habibi, A., Sofyan, S., Albelbisi, N.A.(2022) Factors affecting teachers’ social media use during covid-19 Cogent Social Sciences, 2022, 8(1), 2115658
Riady, Y., Arisanty, M., Kuswanti, E., Sukatmi, S., Karim, M. F., & Ajmal, M. (2025). The Implementation of Open and Distance Education to Advance Educational Access in Remote Areas. FINGER: Jurnal Ilmiah Teknologi Pendidikan, 4(2), 141-149.
Riady, Y., Habibi, A., Mailizar, M., Alqahtani, T. M., Riady, H., & Al-Adwan, A. S. (2025). TAM and IS success model on digital library use, user satisfaction and net benefits: Indonesian open university context. Library Management.
Riady. Y., Sofwan, M., Mailizar,M., Alqahtani, T. M., Yaqin, L. N., Habibi, A.(2023) How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia. International Journal of Information Management Data Insights, 3(2), 2667-0968, https://doi.org/10.1016/j.jjimei.2023.100192
Rizaldi, S. A. R., Alam, S., & Kurniawan, I. (2023). Analisis Sentimen Pengguna Aplikasi JMO (Jamsostek Mobile) Pada Google Play Store Menggunakan Metode Naive Bayes. STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer, 2(3), 109–117.
Safitri, N., Arlan, A. S., & Urahmah, N. (2025). EFEKTIVITAS APLIKASI JAMSOSTEK MOBILE (JMO) DALAM PROSES PENCAIRAN JAMINAN HARI TUA (JHT) KEPADA PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL KETENAGAKERJAAN KABUPATEN HULU SUNGAI UTARA. Al Iidara Balad, 6(2), 717–728.
Shiddiqi, M. H. A., Syamsir, S., Rifai, M. A., Yunis, F. F., Iqbal, M., & Ferdrianda, N. E. (2023). Implementasi Dalam Peningkatan Kepesertaan Bpjs Ketenagakerjaan Melalui Aplikasi Jamsostek (JMO) Kcp. Pasaman Barat: Memudahkan Akses Layanan E-Government. Ranah Research: Journal of Multidisciplinary Research and Development, 6(1), 9–13.
Sembiring, E., & Simangunsong, S. R. (2024). The Effect Of Marketing Affilliate Tiktok And Discount Prices On Purchasing Decisions In Durin Tonggal Village. Jurnal Ekonomi, 13(02), 1486–1492. Retrieved from https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/4818
Siregar, D. J. (2024). Akuisisi dan Retensi Kepesertaan BPU: Mempertahankan Jaminan Sosial Ketenagakerjaan. Jurnal Jamsostek, 2(2), 163–184.
Samudera, M. F. D., & Pertiwi, V. I. (2022). Inovasi pelayanan publik melalui jamsostek mobile (JMO)(studi kasus di bpjs ketenagakerjaan cabang rungkut kota surabaya). JPAP: Jurnal Penelitian Administrasi Publik, 8(1), 152–172.
Sartika, I., Setyo Nugroho, F., Fatimah, S., & Wartini. (2022). Analisis Manajemen Klaim Jaminan Hari Tua (JHT) di BPJS Ketenagakerjaan Kantor Cabang Pratama Sukoharjo. Jurnal Manajemen Informasi dan Administrasi Kesehatan, 5, 9–21.
Utami, M. L., & Taryana, A. (2024). OPTIMALISASI APLIKASI JMO BPJS KETENAGAKERJAAN BERBASIS USER EXPERIENCE MELALUI PENDEKATAN DESIGN THINKING. Jurnal Studi Multidisipliner, 8(12).
Vanya Karunia Mulia Putri, S. G. (2023). Pelayanan Publik: Pengertian dan Asas-Asasnya. Kompas.com. https://www.kompas.com/skola/read/2021/07/15/151008069/pelayanan-publikpengertian-dan-asas-asasnya.
