BPJS Employment Participant Satisfaction with Services Provided
Abstract
BPJS Ketenagakerjaan is a social security program that must be followed by companies and workers in Indonesia. This study aims to determine the level of satisfaction of BPJS Ketenagakerjaan participants with the services provided. The research method used is a survey using a questionnaire as a data collection instrument. The results of the study indicate that most BPJS Ketenagakerjaan participants are satisfied with the services provided, but there are still several aspects that need to be improved, such as the speed of the claim process and the quality of the information provided. This study aims to assess the satisfaction levels of participants registered with BPJS Employment (BPJS Ketenagakerjaan) regarding the quality of services provided. As a national social security agency for workers in Indonesia, BPJS Employment plays a vital role in ensuring worker welfare through various programs, including work accident insurance, old-age security, pension benefits, and death benefits. With growing public expectations for efficient, transparent, and accessible services, understanding participant satisfaction has become essential for evaluating service performance and identifying areas for improvement.
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